Course Overview

This course provides practical knowledge of airport ground operations and the activities required to safely and efficiently service an aircraft while it is on the ground. Students learn how different ground-handling departments work together during an aircraft turnaround, gaining a full picture of ramp, passenger, baggage and cargo operations from arrival to departure.

Who Should Attend

Aviation students preparing for a career in ground handling
New ground-handling and ramp agents
Airport and airline employees moving into operations roles
Job seekers targeting ground operations careers

Course Objectives

By the end of this course, participants will be able to:

Explain the full sequence of activities involved in an aircraft turnaround
Apply ramp and apron safety procedures correctly
Coordinate passenger boarding, baggage and cargo handling tasks
Complete ground handling documentation accurately

Course Modules

Aircraft turnaround operationsRamp operationsAircraft marshalling Aircraft parking & stand managementGround Support Equipment (GSE) Aircraft arrival & departure proceduresAircraft loading & unloading Passenger boarding proceduresBaggage loading & unloading Cargo & mail handlingAircraft servicingPushback & towing awareness Ramp safetyApron safety proceduresRamp communication Ground handling coordinationTurnaround time management Flight disruption managementGround handling documentation Coordination between airline, airport & handling agents

Practical Training

Students learn how different ground-handling departments work together during an aircraft turnaround through hands-on exercises, ramp simulations and operational scenarios covering normal and disrupted operations.

Career Opportunities

Ground Handling Agent
Ramp Agent
Turnaround Coordinator
Ground Operations Officer

Ground Handling Operations