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Airline Ticketing, Reservations & GDS

A professional introduction to airline reservations, ticketing and passenger booking processes.

Airline agent handing a boarding document to a passenger at the service counter

Course Overview

A professional introduction to airline reservations, ticketing and passenger booking processes. Students learn how bookings are created and managed from first enquiry through to ticket issuance, amendment and refund, gaining the practical skills needed to work confidently in a reservations or ticketing environment.

Who Should Attend

  • Aviation and travel students preparing for a career in reservations or ticketing
  • New airline and travel-agency booking staff
  • Airline and airport employees moving into reservations roles
  • Job seekers targeting ticketing and reservations careers

Course Objectives

By the end of this course, participants will be able to:

  • Explain key airline reservation and ticketing terminology and concepts
  • Create and manage passenger name records (PNRs) and itineraries
  • Apply fare rules and issue, revalidate, reissue and cancel tickets correctly
  • Process refunds, no-shows, amendments and special service requests

Course Modules

Introduction to airline reservationsAirline terminology Passenger name records (PNR)Fare conceptsFare rules Ticket typesBooking proceduresReservation procedures Flight availabilityItinerary creationTicket issuance Ticket revalidationTicket reissueTicket cancellation Refund proceduresNo-show proceduresChanges and amendments Travel documentationBaggage allowanceSpecial service requests Group bookingsCorporate travelAirline distribution systems Customer communication

GDS Training

Introduction to Global Distribution Systems, including Amadeus, Sabre and Travelport/Galileo. Specific GDS practical training can be offered according to the system available at the training centre.

Practical Training

Students take part in hands-on reservation and ticketing exercises covering booking creation, itinerary building, ticket issuance and amendments, working through realistic passenger scenarios from enquiry to travel.

Career Opportunities

  • Reservations Agent
  • Ticketing Agent
  • Airline Sales Agent
  • Travel Consultant

Start Your Ticketing, Reservations & GDS Career

Contact our training team to learn about upcoming courses, training schedules, course fees and enrollment requirements.

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