Course Overview
This course provides training for personnel responsible for coordinating airline operations at an airport station. Students learn how a station is managed on a day-to-day basis, how performance is monitored against airline and handling-agent agreements, and how staff, resources and service standards are kept aligned with airline requirements.
Who Should Attend
- Airline and airport employees moving into station management roles
- New station management and duty officer staff
- Aviation students preparing for a career in airline operations
- Job seekers targeting airline station management positions
Course Objectives
By the end of this course, participants will be able to:
- Explain the principles of managing an airline station
- Coordinate daily station operations, staff and resources
- Monitor performance against SLAs and Key Performance Indicators
- Manage delays, incidents and customer complaints effectively
Course Modules
Station management principlesDaily station operations
Turnaround coordinationAirline and ground-handler coordination
Staff managementResource planning
Service-level agreements (SLAs)Key Performance Indicators (KPIs)
On-time performanceDelay management
Ground handling performancePassenger service performance
Baggage performanceOperational reporting
Incident managementCustomer complaints
Vendor managementQuality assurance
Compliance monitoringContinuous improvement
Practical Training
Students work through realistic station-management scenarios covering daily operations, delay handling, performance reporting and vendor coordination, building the skills needed to run an airline station efficiently and to airline service standards.
Career Opportunities
- Station Manager
- Duty Manager
- Airline Station Supervisor
- Operations Coordinator