Course Overview
This course provides practical training in passenger check-in and boarding processes. Students learn how to process passengers from check-in through to final boarding, covering documentation checks, baggage acceptance, seat allocation, gate management and the systems used to reconcile passengers before departure.
Who Should Attend
- Aviation students preparing for a career in passenger services
- New check-in and boarding gate agents
- Airline and ground-handling staff moving into passenger service roles
- Job seekers targeting airline check-in and boarding positions
Course Objectives
By the end of this course, participants will be able to:
- Process passenger check-in and travel documentation accurately
- Apply baggage acceptance and allowance procedures
- Manage gate operations and boarding announcements
- Reconcile passengers and handle disrupted or connecting travellers
Course Modules
Check-in proceduresPassenger identification
Travel documentationVisa/document verification awareness
Baggage acceptanceBaggage allowance
Seat allocationBoarding passes
Special service requestsGate management
Boarding announcementsPassenger reconciliation
Final boarding proceduresNo-show passengers
Connecting passengersDisrupted passengers
Departure control systems
Practical Training
Students take part in simulated check-in and boarding exercises, practising documentation checks, baggage acceptance, seat allocation and gate management under normal and disrupted operating conditions.
Career Opportunities
- Check-in Agent
- Boarding Gate Agent
- Passenger Services Agent
- Departure Control Officer
